Richard Emery’s background is in Retail and Payment Systems, having worked for John Lewis Partnership and ICL Retail Systems. He has run his own consultancy since 1990, working extensively in dispute resolution, primarily as an Expert Witness, for over 25 years. His current focus is assisting individuals who have been the victims of bank fraud, helping them to manage their dispute with their bank and take their complaint to the Financial Ombudsman Service and/or the courts.
He worked with FOS on the re-definition of Gross Negligence and he gave oral evidence to the Treasury Select Committee’s enquiry into Economic Crime: Consumer view. His passion is to see a substantial reduction in the losses suffered by individual victims, and he sees this coming about through greater investment in catching and convicting the criminals, through the development of new systems and process by the banks, and through a programme of effective consumer education.