Fixing Financial Services with Better Leadership

Online symposium using interactive Zoom.

Thursday, November 12th from 6:00pm until 8:00pm, UK time

If you are ready to book your place, use the button below; 

Otherwise read on for further details…

Once your place is secured, you will be Emailed the details you need to access the event through Zoom.

For any queries please contact us.

Sponsorship opportunities available – please get in touch

Executive summary; scroll down for the programme

This event is inspired by the idea that the Financial Services Sector seems to be riddled with a “profit before principles” mindset and a “money before morals” mindset; and that, unfortunately, these mindsets might even exist amongst some of those in positions of leadership and influence

It could be argued that it’s impossible to imagine having a financial services sector that sincerely serves society, unless the policymakers, politicians, regulators, leaders of the major trade bodies and associations; and, of course, the leaders of all commercial organisations in the market, lead it correctly. 

We make this point because even just a casual glance at the level of fines against the financial services sector forces us to conclude that there has been, and continues to be, widespread malpractice, malfeasance, misconduct and mis-selling; all of which has taken place on the watch of those that have been in charge.

For a very good example of the type leadership in financial services that has led to awful problems, you can watch the YouTube videos on Senator Elizabeth Warren versus Wells Fargo Bank, relating to how Wells Fargo Bank was caught cheating its customers. Please get in touch if you would like links to those videos. 

However, in complete contrast to the leadership at Wells Fargo Bank, there are also superb examples of individuals with precisely the conviction, qualities and character that the sector desperately needs. 

Unfortunately, they seem to be relatively few and far between, which makes us wonder: 

  • How can we make their exceptional and enlightened approach to leadership less scarce?
  • How can we help to positively promulgate virtuous leadership?
  • How can we better recognise leaders that “do the right thing, simply because it’s the right thing to do”
Consider these quotations:
“There is a need for financial reform along ethical lines that would produce in its turn an economic reform to benefit everyone. This would nevertheless require a courageous change of attitude on the part of political leaders”. 
 – Pope Francis.
“Nearly all men can stand adversity, but if you want to test a man’s character, give him power”. 
 – Abraham Lincoln
“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.” 
 – Dwight D. Eisenhower
“Values are like fingerprints. Nobody’s are the same, but you leave ’em all over everything you do”
 – Elvis Presley

“Leadership is not a person or a position. It is a complex moral relationship between people based on trust, obligation, commitment, emotion, and a shared vision of the good”
 – Joanne B. Ciulla

“Leadership is a potent combination of strategy and character. But, if you must be without one, be without strategy.”
 – General Norman Schwarzkopf

“Leadership is absolutely about inspiring action, but it is also about guarding against mis-action”

– Simon Sinek

Our symposium will explore the thinking behind those quotations; and how leadership interacts with other key topics such as culture, reward mechanisms, governance; and much more. 

This is a fascinating topic and clearly, there is going to be a great deal to think about and discuss! 

If, like us, you want real and meaningful improvements to the financial system then please ‘stand up, not stand by’ – please get involved with the event because we need all the help that we can get to galvanise support for positive, progressive and purposeful finance reform.

Scroll down for further info, speaker details and to make bookings

Who should participate?

This online event will be of particular interest to individuals and organisations that authentically align with the idea that the financial services sector is important and that there is scope for improvement in how it works.

You can expect to be amongst progressively minded and collaboratively minded people.

On the basis that “progress begins with realism” we’ll be running the event as a forum to enable everybody to “say it as they see it.” We will be facilitating the kind of candid yet constructive discussion that is needed to help move matters forward.

We don’t think any one person or organisation has all the answers; and we also think that all answers are worth listening to, so if you’ve got a point of view that you’d like to share, and are keen to hear the views of others, this is definitely an event for you.

This symposium will cover important topics that will be of particular interest to:

  • Think Tanks and Civil Society Groups with an interest in the financial ecosystem
  • Economists
  • Industry Observers, Commentators; the Media in General
  • Policymakers
  • Regulators
  • Politicians interested in the financial services sector
  • Market Conduct Professionals
  • Bankers and representatives of Banking organisations
  • Risk Management Professionals
  • Compliance Professionals
  • Fiduciaries
  • Financial Services Trade Bodies and Professional Associations
  • Academics and researchers in governance, stewardship, ethics, conduct and compliance throughout the financial services sector.


We will be using Zoom.

We will be structuring the event in such a way that it will be as engaging and as interactive as we can possibly make it. We’ll  be working hard to create as “life-like” an event as possible, with every opportunity taken to create interaction and engagement.

There will be several presentations with Q&A sessions and an open discussion and debate session towards the end.

Here’s the programme and timings, so far*

6:00pm GMT

Welcome to the symposium, introductions and initial exploration of the main issues; plus “Why we must rebuild trustworthiness and confidence in financial services; and how we can do it” by 

Andy Agathangelou FRSA

Founder, Transparency Task Force; Governor, Pensions Policy Institute; Chair of the Secretariat Committee to the All Party Parliamentary Group on Pension Scams; former Founding Chair, Friends of Automatic Enrolment; former Founding Chair, Association of Member Nominated Trustees

6:20pm GMT 

Presentation #1, for 10 minutes + 5 minutes Q&A with facilitated discussion, by

Tom Baigrie

CEO, LifeSearch

Tom Baigrie is the founder and CEO of LifeSearch, a business that every week helps over 2,000 people protect themselves and their families against the financial catastrophe that death or disability can cause. Tom started LifeSearch back in 1998 and called it that because it searches out the best covers from all the UKs insurers.

Today LifeSearch’s 500 strong team is recommended by Money Saving Expert, Compare the Market, Moneysupermarket, Lloyd’s Bank, Which? and many others and is thus the largest protection intermediary in the UK. Since 1998, Tom and LifeSearch have seen more than 85 industry judging panels deem them the best at what they do, but the award that Tom is proudest of is LifeSearch’s third place, at the first time of entering, in the ‘Sunday Times Top 100 Companies to Work For’ listing.

Tom set up LifeSearch originally because he saw banks ripping off customers with policies he could arrange for far lower premiums by shopping around and giving customers proper protection advice. Ever since he’s felt that leading financial services retailers should shape their market and has thus long campaigned for better insurer and distributor practices. His statement that “The claim is our core product, not the policy” is amongst the most widely quoted in today’s UK protection market.

6:35pm GMT

Presentation #2, for 10 minutes + 5 minutes Q&A with facilitated discussion, by

Jason Hsu

Founder, Chairman & CIO, Rayliant Global Advisors

Jason is founder, chairman and CIO of Rayliant Global Advisors (RGA), a global investment management group with more than US$29 billion in assets managed using its strategies, as of Dec 31, 2019. Rayliant applies quantitative methods to access behavioral-based alpha prevalent in inefficient markets like China.

Jason also co-founded Research Affiliates, a smart beta and asset allocation leader with over US$180 billion in assets managed using its strategies.

Jason sits on the editorial board of the Financial Analysts Journal, the Journal of Investment Management, the Journal of Investment Consulting and the Journal of Index Investing.

He is an adjunct professor of finance at UCLA Anderson School of Management, and a visiting professor at Tsinghua University (China), Kyoto University (Japan) and National Chengchi University (Taiwan).

Jason has published more than 40 journal articles and is a contributing author to nine handbooks in finance and economics. He has won two Graham and Dodd Scroll Awards; one Graham and Dodd Reader’s Choice Award; one Graham and Dodd most prestigious award, three Bernstein Fabozzi/Jacob Levy Awards; and three William F. Sharpe Awards.

He also co-invented the Fundamental Index, awarded best index by Global Pensions magazine in 2007, 2008 and 2009.
Jason received his Ph.D. in finance from UCLA Anderson School of Management.

He received his M.S. from Stanford University and B.S. from the California Institute of Technology.

6:50pm GMT

Short leg-stretch and comfort break, for 10 minutes

7:00pm GMT

Presentation #3, for 10 minutes + 5 minutes Q&A with facilitated discussion, by

Deborah Henderson

Founder,  Centre for Inspired Leadership

Deborah is a systems thinker, leadership coach, team facilitator and organisational culture consultant, with a unique background as a former investment banker. She runs Centre for Inspired Leadership, a London based leadership consultancy, founded in 2001, and is a Senior Consultant/Executive Coach with Mobius Executive Leadership.

Her client focus is predominantly financial services. She has a passion for supporting leaders in the money world to bring out the best in their people and teams via a purpose driven, values led corporate culture. She is authoring books on how to measure, manage and lead an effective culture in the FS sector and the impact of our money system on society.

7:15pm GMT

The “Just a Minute” Round

Inspired by the BBC Radio 4 programme, we have asked a selection of our attendees to spend just a minute sharing their thoughts on what has been covered during the symposium. 

But unlike the Radio 4 programme our speakers won’t be penalised for hesitation, repetition or deviation!

Annemarie Borg

Founder, Antara Project

Dr Steve Hubbard

Serious amateur economist

Andy Aitkenhead

Partner, Axxelate

Philip Meadowcroft

Chairman, Brandmasters Ltd Executive Pension Scheme


7:40pm GMT

Open discussion & debate, 15 minutes

7:55pm GMT until 8:00pm GMT

Final conclusions; suggested next steps and close to the formal proceedings. 

However, for those that want it…

8:00pm GMT until 8:30pm GMT

…informal, unstructured networking and informal conversation; fireside chat” amongst friends as it were.

Please click below to book your place

Once your place is secured, you will be automatically Emailed the details you need to access the event through interactive Zoom – please be sure to enter your Email address correctly. 

For any queries please contact us.

Further information about the TTF

You can click on the button below to read about the 130+ Transparency Task Force Ambassadors. The list includes world class academics and highly respected thought leaders from right around the world.

Click here to see the TTF Ambassadors

Transparency Task Force Advisory Group

You can click on the button below to read about the Transparency Task Force Advisory Group, which is Chaired by the former Chair of the Financial Conduct Authority’s Financial Services Consumer Panel.

Click here to see the TTF Advisory Group

If you want to read testimonials…

If you haven’t been to one of our events before you can use the link below to read some testimonials:

Click here for Testimonials

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