Potential Solutions to the Push Payment Fraud Problem

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Monday, January 25th from 6:00pm until 8:00pm, UK time


Online symposium via Zoom.


There'll be a great line-up of speakers plus ample scope for discussion and debate

Why should you attend

Given that fraud as a whole is reputed to to make up over a third of all crime in the UK; and that only 1% of policing is targeted at dealing with it, there can be no surprise that scamming and the perpetration of fraud is seen as a highly lucrative, low-risk ‘career-choice’ for criminals. Scams and fraud are clearly big and growing problems for society and they impact people from all walks of life. 

Within that, Authorised Push Payment Fraud is a particular problem – in just 6 years, from 2014 to 2019, Authorised Push Payment Fraud (APPF) grew from something that wasn’t even recognised as a serious challenge, to a collection of scams and frauds that amounted to £455m in 2019.  This was a 28% increase on 2018 and a 93% increase on 2017.

An estimated 300,000 victims lost c.£1.3bn in the period 2014-2019, with the top 15% (i.e. 45,000 people) suffering losses that averaged over £22,000.

Our symposium will be led by recognised subject-matter expert Richard Emery and will include input from Peter Gibson MP, Chair of the APPG on Personal Banking and Fairer Financial Services. 

The event covers four major challenges and briefly considers eight other topics. It will be a first class opportunity to be immersed in subject-matter expertise on this subject and it is very likely to leave you wanting the well-considered reforms that will be proposed.

Eight of the banks introduced the Contingent Reimbursement Model (CRM) as a voluntary Code of Practice on 28 May 2019.  Designed to increase protection against APPF and provide reimbursement to victims; it has been nothing less than a disappointment. It needs urgent review, better regulation and 100% coverage.

The Payment Systems Regulator ‘Directed’ nine major banks to implement Confirmation of Payee (CoP).  Although CoP is a very important step forward in fraud prevention it cannot deliver its full potential because of its limited implementation. Fraudsters quickly learn to open accounts with non-CoP banks so their victims cannot benefit from CoP.  This must change.

We assert that the banks have been Grossly Negligent since 2014, in that they have been ‘indifferent to the obvious risk of APPF’ by making their customers rely on unverifiable sort codes and account numbers.  This past failure must not be swept under the carpet.  We propose that the banks establish an Historic Reimbursement Scheme, either by choice or by compulsion.

Instant payments may be very useful, butFaster Payments = Faster Fraud’.  We propose that the banks should delay the first high value payment until 24 hours after a New Payee is created.  Such as change is permitted under the current regulations, contrary to what the banks and UK Finance may tell you.

The eight ‘other topics’ are Bank Identification, Account Opening, Active Account Monitoring, Disclosure of Beneficiary Account Details, Norwich Pharmacal Orders, Complaints About Beneficiary Banks, Repatriation of Stolen Money and Regional Economic Crime Teams.

Altogether, our event will act as the ideal forum in which to have candid yet constructive debate about what could and frankly should be done to protect the public from the scourge of Authorised Push Payment Fraud. 

Richard Emery’s presentation will cover four major challenges and will  briefly consider eight other topics.


Here's the programme and timings so far...

6pm GMT

Welcome to the symposium, introductions and initial exploration of the main issues; plus “Why we must rebuild trustworthiness and confidence in financial services; and how we can do it” by 

Andy Agathangelou, Founder, Transparency Task Force;  Governor, Pensions Policy Institute; Chair, Secretariat Committee, APPG on Pension Scams; Chair, Secretariat Committee, APPG on Personal Banking and Fairer Financial Services


6:15pm GMT

Presentation #1, for 45 minutes + 10 minutes Q&A/Discussion by

Richard Emery, Bank Fraud Consultant, 4Keys International


7:10pm GMT

Short leg-stretch and comfort break, for 5 minutes


7:15pm GMT

Presentation #2, for 10 minutes + 5 minutes Q&A/Discussion by

Peter Gibson MP, Chair of the APPG on Personal Banking and Fairer Finance


7:30pm GMT

Presentation #3, for 10 minutes + 5 minutes Q&A/Discussion by

Professor Keith Brown, Founding Director of the National Centre for Post Qualifying Social Work and Professional Practice

Scams: The power of persuasive language (click to download)


7:45pm GMT

The “Just a minute”-round 

Inspired by the BBC Radio 4 programme, we have asked a selection of our attendees to spend just a minute sharing their thoughts on what has been covered during the symposium. But unlike the Radio 4 programme our speakers won’t be penalised for hesitation, repetition or deviation!

Franziska Fisken, Retired
Adrian Tupper, Counsellor & Consultant, Adrian Tupper/MoneyQuestioner


7:55pm GMT

Final conclusions; and suggested next steps and close to the formal proceedings.

However, for those that want it…

8:00pm GMT until 8:30pm GMT

….informal, unstructured networking and informal conversation; a “fireside chat” amongst friends as it were


*The programme will continuously evolve so is subject to change.

Richard Emery
Bank Fraud Consultant, 4Keys International

Richard started his career training as an accountant but soon discovered the then new world of computing.  After working for a couple of technology companies, he joined John Lewis Partnership where he became the Project Manager for the design, development and implementation of the Electronic Point of Sale (EPoS) systems in their department stores.

After brief spells in two small technology companies Richard joined ICL Retail Systems as a Retail Business Consultant.  This allowed him to play a significant role in the design and development of systems that covered the entire retail process from initial product purchase, through warehousing and distribution, to retail sales and payments.

He set up an independent Retail Business Consultancy in 1990, working with both retailers and technology suppliers in UK, Europe and USA.  His investigative and analytical approach soon resulted in him being asked to serve as an Expert Witness in civil disputes regarding retail computer systems.

In 2004 Richard accepted his first Instruction on behalf of a Defendant in a Criminal case.  A young retail sales assistant was accused of.  She was found not-guilty at the end of a 4-day trial during which Richard gave vital oral evidence.  He continues to serve as an Expert Witness in cases of Retail Theft and Fraud.

Since 2013 Richard’s investigative and forensic analytical skills have focussed on credit/debit card fraud and bank fraud.  He has assisted individuals, small businesses and charities to challenge the banks and FOS, resulting in refunds ranging from £100s to over £250,000.  In 2017/8 he successfully challenged the way that the banks were interpreting the term “gross negligence”.  In August 2018 he was asked to write an article on APPF for FOS Ombudsman’s News, resulting in a live appearance on the Victoria Derbyshire show.  He is regularly quoted in the media or interviewed on radio and TV.  Then in November 2018 he was invited to give oral evidence to the Treasury Committee investigation into Economic Crime.  The resulting report was published on 1st November 2019, endorsing much of what Richard had said, and quoting him in several sections.

He is currently challenging the banks to establish an Historic Reimbursement Scheme for victims of APPF since 2014, primarily on the basis that they have been ‘grossly negligent’ by failing to deliver Confirmation of Payee even when the risks of not providing CoP became clearly obvious.


Peter Gibson MP
Chair of the APPG on Personal Banking and Fairer Finance

Peter Gibson was born in Middlesbrough and grew up in Saltburn, the son of a shipwright and a midwife.  Peter attended a local comprehensive school in the North East of England and Chaired the Young Conservatives in Langbaurgh. Peter went on to read Law at Newcastle University and practised law for 20 years, building a regional high street law firm.

Peter stood as the parliamentary candidate for Redcar in 2017. During the 2019 general election Peter won the seat of Darlington in Co. Durham, becoming its first Conservative Member of Parliament since 1992.

In his maiden speech, Peter championed local community action groups tackling inequality across the constituency. Peter has served as a hospice trustee for 10 years and sits on the All Party Parliamentary Group (APPG) for Hospice and End of Life Care.

Peter sits on many APPGs including Heritage Rail and the Global LGBT+ APPG. Peter is also Chair of the APPG for Social Integration and APPG for Personal Banking and Fairer Financial Services.  Peter was promoted to Parliamentary Private Secretary to the Party Chairman in November 2020.


Professor Keith Brown
Founding Director of the National Centre for Post Qualifying Social Work and Professional Practice

Professor Keith Brown is the founding Director of the National Centre for Post Qualifying Social Work and Professional practice. He is currently the Chair of the Safeguarding Adults National Network and leads the National research into financial fraud and scams with the Chartered Trading Standards Institute and the National Scams team. He has researched and published widely in the area of Mental Capacity and its implications for professional practice.

He is the series editor for the Sage post qualifying social work series and has written over 35 textbooks.

He is a member of the National mental capacity leadership forum and the joint fraud task force and advises at the DHSC, Ministry of justice and the Home Office



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