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"How can we accelerate the rebuilding of trust and confidence in Financial Services?”

and thanks also to our event sponsor:

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When and where is the symposium?

Registration is at 10:30 for an 11:00 start; ending at 17:00* on Wednesday 29th May, at:



46 Kildare Street,


D02 AY29,



*Note: The symposium itself ends at 17:00 but delegates can enjoy drinks, nibbles and networking until 18:30

Why are we running this event?



This symposium is part of a major 5-year international effort to deal with a troubling “elephant in the room” issue; the lack of trust in financial services. 


We believe our 5-year international project is the first serious attempt to deal with the trust deficit on an international basis, and we are bringing together key stakeholders to do it. 


We will be tackling a question of immense importance:


“How can we accelerate the rebuilding of trust

and confidence in financial services?”


Executive Summary


It is widely accepted that the public are becoming increasingly distrusting of society's once-respected institutions. 


Many believe that we are in the “last chance saloon” as far as the public’s perception of the financial services sector is concerned.


There is a very real danger that the drip, drip, drip, of adverse publicity caused by the persistent malpractice, malfeasance and miss-conduct by the "mischievous minority" means that the publicare getting dangerously close to “the point of no return,” whereby regardless of what we subsequently do the situation may not be salvageable.


If people lose all trust in the sector it may never be possible for us to earn it back again. 


To be blunt, it is mission-critical that we do not sleepwalk into that situation because the long-term consequences to society and the commercial success of the sector would be dire. 


The trust deficit issue is a significant problem for politicians, policymakers, regulators, market participants and the public at large too.


However, despite the magnitude of the problem, we do not believe there has ever been a concerted international effort involving key stakeholders to attack the problem head on; until now.


The overall purpose of our symposium in Dublin on 29th May is to galvanise support for the idea that the finance sector should accelerate the rebuilding of trust and confidence in an intelligently thought-through way i.e. as part of an organised programme of activity involving key stakeholders around the world. 


People from right around the world are volunteering to play their part in this major international effort. The project is all about the harsh reality that the finance sector desperately needs changing.


There are too many conflicts of interest, a lack of alignment of interests, too many asymmetries of information and ongoing reputational damage for the sector as a whole because of the continuous drip, drip, drip of poor market conduct.


We will be bringing together key stakeholders from around the world including politicians, policymakers, regulators, professional associations, trade bodies, thought leaders, academics, civil society leaders, campaign groups, progressive market participants and so on; in fact anybody that has a genuine interest in positive, progressive and purposeful finance reform.


Fixing the trust deficit is going to take a coordinated effort over a long period of time but the idea is that lots of people putting in a little bit of effort is a better approach than just a handful trying to carry the load themselves.


It’s all about working in a collaborative, collegiate, consensus-building and coordinated way, internationally.    


We are going to be building a “dream-team” of subject-matter experts on 20+ topics; each topic is part of the solution.


If you are ready to book your place use the button below; but if you want further information, do please read on: 

Here's the programme thus far*


Speaker photos and bios will be added towards the bottom of the page as they are finalised 



Registration, refreshments and networking.



Andy Agathangelou, Founding Chair of the Transparency Task Force to introduce the Transparency Task Force and set the scene for the event, explaining the overall intent behind the 5-year international project and how we plan to make it work



Presentations on "How can we accelerate the rebuilding of trust and confidence in financial services?" by:


- Greg Chew, Founder, QPQ


- Paddy Delaney, Director, Informed Decisions



Presentation of the Transparency Trophy; a special trophy is awarded to a champion of transparency and finance reform at each of our symposia around the world



Lunch and networking; followed by Team Photo 



Continuation of presentations on "How can we accelerate the rebuilding of trust and confidence in financial services?" by:


- Ronan O'Houlihan, Managing Director, Calm Financial Care


- Ronan Daly, VP Customer Success & Innovation, Visible Thread



"Short & speaking slots"


Several attendees, will be sharing their thoughts and reflections on the trust deficit, contextualised as:


“If I had just 5 minutes to comment on how we can accelerate the rebuilding of trust and confidence in financial services, this is what I’d say…”


- Christopher Ovenden, CEO, nAperte


- John Dowdall, Managing Director, Compliance Solution Strategies


- Ronan ColleranCEO, Azon Recruitment Group; 

Head, AES International


- Sean Murphy, CEO, Simpler

Each of their speaking slots and the ideas, insights and issues they refer to will form the basis of a subsequent discussion session



Refreshments and further networking



The Great Big Open Debate; where all attendees and speakers will have the opportunity to freely discuss the key issues raised and explore what action to take in relation to the challenge to accelerate the rebuilding of trust and confidence in financial services. 


This is perhaps the most important part of the whole event!


Ultimately, we shall seek to build consensus on the best way to make the 5-year plan to accelerate the rebuilding of trust and confidence in financial services work succesfully; with the idea of driving progress in a constructive, collegiate, collaborative and civilised way. 



Presentation on "How can we accelerate the rebuilding of trust and confidence in financial services?" by


- Andreas Hoepner, Professor of Operational Risk, Banking & Finance, University College, Dublin



Closing remarks:


- Andy Agathangelou, Founder, Transparency Task Force



Further networking over drinks and nibbles.



Final close

The other special meetings so far:


The Boston symposium; held on 12th March:

The New York symposium; held on 14th March:

The London symposium; held on 16th May:

Further Information about the Project


What do we believe?


We believe that there has been so much poor conduct in the sector that we are now at a critical point in time. The question to be asked is whether the financial services sector can do what is necessary to salvage its reputation; or whether it's more a case of “a leopard can’t change its spots”.


At the Transparency Task Force, we believe that:

  • The innocent vast majority are paying a heavy reputational price for the poor conduct of the "mischievous minority"
  • Whilst we are not be to blame for the situation it is in our collective interest to try to solve it
  • Everybody involved in the sector has a moral, ethical and professional duty to help rebuild trust and confidence
  • If the key stakeholders work together in an organised and coordinated manner, serious and systemic improvements would be made
  • Margaret Mead was right when she famously stated that “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has”
  • Whilst we do not know how successful our attempts to make a difference will be; we do know that the only way we can truly fail is to not even try


Part of an international effort


This meeting is part of an international effort to help the finance sector get a grip with the trust deficit problem. 


Here’s our programme of meetings for 2019:

  • Boston on 12th March, kindly hosted by Mercer and completed successfully
  • New York on 14th March, kindly hosted by Davies Ward Phillips Vineberg and completed successfully
  • London on 16th May, kindly hosted by Newgate Communications and completed successfully
  • Dublin on 29th May, kindly hosted by Azon
  • Amsterdam on 6th June, kindly hosted by AON
  • Zurich on 18th June, kindly hosted by SharesInside
  • Brussels on 20th June, kindly hosted by CFA Institute 
  • Washington D.C. on 10th September  HOST WANTED
  • New York on 11th September, kindly hosted by Grant & Eisenhofer
  • Boston on 12th September, kindly hosted by First Republic Bank
  • Hong Kong on 10th October, kindly hosted by RPC
  • Sydney on 15th October, kindly hosted by Dimensional Fund Advisors
  • Melbourne on 17th October, kindly hosted by Mercer
  • Singapore on 22nd October, venue wanted
  • Plus dates to be confirmed for Chicago, Washington D.C, Luxembourg, Frankfurt, Toronto and Paris.

Beyond those listed above our plan is to run events in any major City with a significant financial services community where we can find a room that takes 20+ people and facilities to use for free.


If you are ready to book your place use the button below; but if you want further information, do please read on: 

Our Approach


How could the trust deficit be solved?


In general terms, we believe the best way to solve the trust deficit is to bring together the key stakeholders, internationally, and to embark on a well-organised and carefully coordinated programme of change.


It will take more than 5 years to solve the problem but by the end of the first 5 years we believe we can:

  • Initiate and facilitate a global conversation about the problem and how a collaborative, coordinated effort can solve it
  • Develop The Finance Development Goals, whereby each of the 20+ goals correlates directly to an underlying cause of mistrust
  • Recruit an international Dream Team of subject-matter experts for each of the Finance Development Goals
  • Recruit an international Scientific Committee of academics and researchers who will have technical and governance oversight of the output being developed in response to each of the Finance Development Goals
  • Put in place metrics to measure, monitor and manage trust
  • Create a global network of engaged stakeholders willing and able to make a difference 

The Finance Development Goals will be defined by the subject-matter experts who will have responsibility for developing the best strategies to make the greatest difference in the most pragmatic way possible. 


Each team of subject-matter experts will work collaboratively to pool their collective though leadership, articulated within a chapter of a book that they will write; a book all about "How can we accelerate the rebuilding of trust and confidence in financial services?"


Here's an overview of the topics from which the Finance Development Goals and each of the chapters in our book will evolve:

  • Academic: Research, Thought Leadership and Evidence Base
  • Culture: Ethics, Values, Professionalism, “Principle Before Profit”, Values-Based Leadership, MQ, and Leadership Development
  • Governance: Market Integrity, Compliance, Regulatory Master Plan, Audit, Custodianship, Risk Management,  Stewardship, Revision of the Credit Rating Agencies, Litigation and Whistleblowing; scam prevention, fraud and financial crime 
  • Technology: Fintech, Online Data Integrity & Privacy, Cyber Security
  • Data: Data Analytics, Data Reporting, Data Benchmarking, Index Development, the Global Transparency Index 
  • Product Design: Product Accreditation, Asymmetries of Information Audits, Transparency Accreditation
  • Communications: Consumer Engagement, PR and Reputation Management
  • Metrics: to measure, monitor and manage trust
  • HR Strategy: Incentive Design, Responsible Reward, Cultural Transfusion, Inclusion and Diversity
  • Purposefulness: Impact Investing, Sustainability, Climate Change, ESG, Socially Responsible Investing, Social Finance, Social/Responsible Stock Exchanges
  • Oaths: The Codes of Conduct & Professional Oaths of Trade Bodies, Professional Associations and Standard Boards
  • Alignment of Interests: through progressive fee structures 
  • The Economic System: Shareholder Primacy evolving into Stakeholder Primacy; diversity of ownership structures
  • Fiduciary Duty: Duty of Care and Best Interests
  • Policymaking: making sure serious mistakes are not made
  • Financial Stability
  • Education; for the public and people within the sector

Do you or people you know have subject-matter expertise that can be put to good use in developing the Finance Development Goals?


Perhaps you or people you know would be credible contributors to the writing of a Chapter in the book? The book is important because once completed, the book will be the roadmap that can take the whole sector forward towards a state of greater transparency, truthfulness and trustworthiness. 


Please become part of the solution by getting involved in what we are doing. The more good people we have involved the more progress we can make. 


If you are ready to book your place use the button below; but if you want further information, do please read on: 

Background and Context


Why does this really matter?


The finance sector needs to be trusted to truly flourish but the harsh reality is that it isn’t trusted as much as we’d like it to be.


Within the Transparency Task Force we fully understand that “sunlight is the best disinfectant” and we have first-hand experience of succesfully harnessing the transformational power of transparency to help fix what's wrong. 


Interestingly, some people think of the trust deficit problem as a cultural issue; some as a commercial issue; but many as both. Regardless of what you think the underlying causes might be, there is clear consensus that the trust deficit costs the finance industry a fortune in lost revenues.


For example, in the UK we now have the lowest savings ratio since records began in 1963, according to the UK’s Office of National Statistics; and that means a fortune in lost business for the banks, pension companies, asset managers, financial planners and pretty much the whole value chain.


Why should all stakeholders be asking..


“How can we accelerate the rebuilding of trust

and confidence in financial services?”

The Trust deficit is a problem for government departments and policymakers who are struggling to implement policies that result in people making full use of the many great products and services the sector can provide; and it’s also a problem for the financial regulators, whose very existence is all about creating safe and trustworthy markets. It is crystal clear that the “establishment” needs and wants a trustworthy finance sector; and the sector would benefit enormously if it were to be trusted; but there is a mountain to climb to get there. 


It is clear that the trust deficit is a problem for all stakeholders; and that’s why we believe that bringing all stakeholders together to work collaboratively to drive up trust and confidence in the sector makes complete sense.


If you are ready to book your place use the button below; but if you want further information, do please read on: 

An overview of the project


What is its purpose?


The project is about managing out the trust deficit in financial services, globally; because the trust deficit is a systemic problem that casts a long shadow over the financial services sector and it gets in the way of the sector realising its potential as a force for good in society.


The trust deficit is also a drag on the commercial success of the sector - it acts like a “ball and chain” and therefore constrains the profitability of the market as a whole. 


It is a problem for everybody including policymakers, regulators and of course financial services companies; so whether you look at the problem from an altruistic or commercial perspective it adds up to the same thing - a problem that needs taking care of. 


What is the project NOT about?


This initiative is NOT about pointing fingers or attributing blame for what has happened in the past. This is not about "banker-bashing" or anything like that. 


We are future-focused. Yes, we will be referring to the past to make sure we learn lessons from it. We believe that “progress begins with realism” so it is vital we create a safe environment where we can have candid conversations about where we have been and where we really are; but the emphasis will be on looking forward and solving the problem, not looking back to place blame. 


The whole approach is to be solution-orientated.


We need to collectively display the honesty, maturity and integrity to recognise where we are on the trust rebuilding journey and to explore how to get to where we all want to get to.


It’s all about moving from distrust and low confidence to trust and high confidence in financial services; and that can only be done if we find ways to move forward together. 


If you are ready to book your place use the button below; but if you want further information, do please read on: 

What will get covered at the events?


What will we be doing at the events?


Our plan is to:


  • Provide insight on a special White Paper we have commissioned. The Paper explains how the public have responded to the malfeasance, malpractice, misconduct and miss-selling by the "mischievous minority" that has plagued financial services in recent years. It is a compelling Paper that contains insight and analysis on a wide range of related issues.


  • Have speeches from thought leaders focusing on particular issues relating to their subject-matter expertise.


  • Have short presentations by a wide range of stakeholders including regulators, politicians, leaders of trade bodies/professional associations, senior representatives of financial services firms (banks, insurers, asset managers and so on), civil society leaders, campaign groups, academics, asset owners, pension funds and so on. They will be sharing their thoughts on “How can we accelerate the rebuilding of trust and confidence in financial services?” Some of the speakers will be Ambassadors of the Transparency Task Force. You can see who they are here:


  • Have “Discuss and Report Back” sessions to enable all attendees to explore their own thoughts on “How can we accelerate the rebuilding of trust and confidence in financial services?” This will be a particularly energised and engaging part of the programme.


  • Provide an outline of the full 5-year project that will act as the vehicle to drive forward the output from all the events around the world, harnessing the camaraderie, collegiality and willingness to collaborate that the project will cultivate. Because the Transparency Task Force always applies a highly inclusive and consensus-building approach to our work we are confident we will get good buy-in. We are finding the question “How can we accelerate the rebuilding of trust and confidence in financial services?” is a question that people want to respond to and engage with. It is like a “watering hole” that people want to come to and is therefore a rather rare thing in the world these days – a unifying influence around which consensus can be built and energies can be aligned and combined.


  • Give an explanation of the multiple work streams that are going to be created. The central premise we are working to is that the best answer to the “How can we accelerate the rebuilding of trust and confidence in financial services?” question is to have a multi-faceted response, with carefully and intelligently co-ordinated efforts around key themes.


  • Provide an explanation of how we will apply constraints theory to decide what our priorities are and therefore the one project that each workstream will focus on


  • Explore the idea of video interviews being arranged of the key stakeholders. This will enable the messaging to get to a much wider audience than just the attendees at each of the special meetings. We will be able to use social media to raise awareness of the video content and thereby attract further interest to the project from right around the world.  


If you are ready to book your place use the button below; but if you want further information, do please read on: 

From 2020 and beyond


What is planned for the balance of the 5-year project after 2019. i.e. 2020 through to 2024?


We will be repeating the events in each location at least once a year, building momentum form year to year. There will also be ongoing activity with all engaged stakeholders throughout the period, with emphasis around supporting each of the work-streams being able to create worthwhile output that will make a difference.


Of course, we do not think the extensive reputational damage the sector has suffered over several decades will be repaired in just 5 years. Our realistic expectation is that in the 5 year period we will be able to:

  • Develop a global network of key stakeholders including politicians, regulators, trade bodies, professional association, campaign groups, think tanks, civil society groups, subject-matter experts, practitioners, thought leaders and so on; all actively engaged in responding to the question “How can we accelerate the rebuilding of trust and confidence in financial services?”


  • Put in place metrics so that the trust deficit can be measured and monitored; and thereby managed


  • Carry out further primary, secondary and meta-study research to guide the best way forward; we will continue to be Evidence-Based


  • Gather valuable thought-leadership and subject-matter expertise


  • Run numerous collaborative projects to advance the cause


  • Made a positive difference


  • Put in place a very well-considered plan for the next 5 years i.e. through to 2029; and the whole process can be repeated until the finance sector has the kind of reputation we can all be proud of.


If you are ready to book your place use the button below; but if you want further information, do please read on: 

What's the scope?


What questions and concerns will we be addressing?


Whilst the over-arching question is


“How can we accelerate the rebuilding of trust

and confidence in financial services?”


...within that that great big question, there are many issues and concerns to be dealt with including:

  • Why must the trust deficit must be treated as a top priority?


  • Can transparency really be a powerful driver for transformational change?


  • The commercial value of values


  • A constructive critique of the Corporate Governance paradigm


  • The significance of the Information Matrix


  • To what extent are the US financial regulators behind the curve compared to other markets such as the UK and the Netherlands?


  • Why is there a need for a cultural transfusion in Financial Services; and what needs to happen for it to occur


  • Why regulation alone can never be the answer


  • The damage caused by asymmetries of information


  • Why transparency, in and of itself, is a condition necessary, but not sufficient


  • Who/what is preventing the pursuit of best interest outcomes?


  • How can the tension between the pursuit of profit and the application of principles be reconciled?


  • What are the latest developments on the Fiduciary Rule?


  • What role should politicians be playing in the finance reform agenda?


  • Which politicians seem the most committed to help rebuild trust and confidence in financial services?


  • Which financial trade bodies and professional associations are part of the solution; which ones might be part of the problem?


  • What is “parading the problem” and why does it work?


  • What impact does the media have? Do they typically “bring the truth?”


  • What is the correlation between transparency, truthfulness and trustworthiness? …and why does it matter


  • How much of the “heavy lifting” can be taken care of by important advances in technology that are under development right now?


If you are ready to book your place use the button below; but if you want further information, do please read on: 

Who should be included?


For whom is this a not-to-be missed event?


We want to improve things for all right-minded market participants including financial planners, investment consultants, fiduciaries, asset managers, pension planners, bankers, brokers, custodians and so on.


Anybody that truly deserves to call themselves a “financial services professional” and who wants to “stand up rather than stand by” should want to put their weight behind this initiative.


If that includes you, then please be sure to attend and take part in the symposium – your views matter and we want to hear them. 


Beyond market participants, this event will also appeal to:


 - Economists

 - Retail and Institutional Investors

 - Industry Observers, Commentators, the Media in general

 - Academics and Researchers

 - Campaign and Civil Society Groups

 - NGOs

 - Policymakers

 - Fiduciaries, Trustees, Fiduciary Managers 

 - Members of the Department of Labor

 - Bankers and representatives of Banking organisations

 - Risk Management Professionals

 - Compliance Professionals

 - Legal Professionals

 - Technologists

 - Pension Professionals

 - Actuaries; and in addition, the initiative requires policymakers, politicians, trade bodies, professional associations and so on to get behind it; and the signs are very encouraging that they will. 


Let’s not under-estimate the potential for like-minded people to drive transformational change so please do whatever you must to get to this event – just rearrange your schedule if you have to, because your input and response to what we're going to be covering might make the difference that makes all the difference; and if it is physically impossible for you to take part, at the very least make sure your organisation is represented – you are welcome to forward a link to this information to your colleagues and contacts if you personally are unable to attend.


If you are ready to book your place use the button below; but if you want further information, do please read on: 

The rest of the story so far


Please read on if you would like to know more about the Transparency Task Force and what we have been doing to get to this point.


The trust deficit is recognised as a serious and systemic problem that adversely impacts everybody. The trust deficit is a lose/lose situation and our ambitious international project is our contribution to solving that problem.


This is the first ever attempt to respond to the question “How can we rebuild the trust and confidence in financial services?” in a serious and coordinated way. It is an ambitious project that gets to the heart of the trust deficit problem; a problem that is a serious worry for politicians, policymakers and regulators right around the world.


We are initiating a global push for finance reform that will help to rebuild trust and confidence in the financial ecosystem as a whole and we are confident of its success because our message of “let’s all work together to drive the cultural transfusion the finance sector needs” is being well-received everywhere we go.


To fully understand the project it is necessary to first understand what the Transparency Task Force is all about…


What is the Transparency Task Force all about?


The Transparency Task Force is unique. We seek to operate in a collaborative, collegiate and consensus-building way; focusing on solutions not blame. We seek to effect the change that the financial services sector needs and the consumer deserves. 


Here’s an overview of what we are about and what we have been doing:

  • Since May 2015 we have worked very hard to build a collaborative, campaigning community dedicated to driving up the levels of transparency in financial services. Our community is made up of people who are motivated to work together, collaboratively, to help improve the way the finance sector works for the benefit of its own reputation and the millions of people it serves


  • We believe there is a strong correlation between transparency, truthfulness and trustworthiness; so if we want the finance industry to regain trustworthiness we all need to act in a consistently transparent manner. Our community believes that high levels of transparency are a pre-requisite for fairer, safer more stable and more efficient financial markets being able to drive better outcomes and better value for money for consumers. The people involved in our community share the view that the financial services sector is profoundly important to the wellbeing of society; but also that there is a great deal wrong with it that needs to change


  • We have organised and mobilised over 530 people into 21 Special Interest Groups; with each Special Interest Group having a clearly defined finance reform objective. For example, we have Special Interest Groups on Asset Management, Pensions, Banking, Foreign Exchange and so on. For more information about our Special Interest Groups see here:



  • We have created a highly credible Advisory Board, Chaired by John Howard, former Chair of the Financial Conduct Authority’s Financial Services Consumer Panel. John also presented the BBC’s consumer programme, "You and Yours" for over fourteen years. For details of who else is on our Advisory Board, see here:


  • We have already run 26 successful symposia; each one carefully designed to galvanise support for the idea of finance reform. Most of these symposia have had direct involvement from the financial regulators and each one has  built momentum for the cause from one to the next


  • We have been regularly featured in the trade press; and we have been mentioned in the national newspapers including an important piece that covered some of our research which appeared on the front page of the Financial Times. We have been on BBC Radio 4 three times; the most recent being in a special programme entitled The Transparency Detectives. You can listen to it here:


  • We have responded to numerous regulatory consultations and published several White Papers. We have an excellent working relationship with the UK regulators


  • We have published the Transparency Times every month since May 2016. It carries articles from people wanting to share their insights and experiences and it now goes to well over 10,000 people each month


  • We have awarded 25 Transparency Trophies to champions of campaigning and finance reform


  • We have developed a strategy for driving change, which is to bring together two groups of people: 


#1, those with a sense of ‘passion & purpose’ about what needs to be done – such as the members of our Special Interest Groups and our Ambassadors. They are  ethically-minded financial services professionals, enlightened market participants, pro-consumer campaigners and leading academics who are involved in our community; and...


#2, those with the ‘power & position’ to make change happen – such as the regulators, politicians, financial services leaders, trade bodies and professional associations. 

The build-up:

About our Special Events at the

House of Commons


Our international project is very ambitious. We are very confident of its success in the UK because we have unusually high levels of connectivity and engagement with all the key stakeholders including regulators, politicians and the main financial services trade bodies and professional associations.


Of course, it is going to take time to build a similar supportive network in other countries but we have a plan to do that and our events outside the UK in 2019 are part of that plan. 


We have run 3 special events in the UK at the House of Commons. They are being explained now to show that we have managed to convene successful meetings in the past:

  • Our first was a very a successful Summit, held on 12th September 2016 at the House of Commons. It was Co-Chaired with Tom Tugendhat MBE MP (who is now the Chair of the UK’s Foreign Affairs Committee). The Summit was all about the lack of transparency in financial services, and the main focus was the pensions market. We had speeches from all the relevent regulators who were represented at a senior level; plus numerous senior executives of financial services trade bodies/professional associations; plus progressive financial services thought leaders and so on. The event was very successful - it led to the opening of an enquiry by the Work and Pensions Select Committee on Pensions Costs Transparency (at which we gave evidence in person in September 2018, at the House of Commons).


We had approximately 50 people in attendance; here is a picture of some of them; and beneath that some pictures of the inquiry it led to:

  • Our second was on 26th June 2017, at the House of Commons. It was Co-Chaired with Lord Cromwell and was about the need for reforms in the banking sector. The Transparency Task Force’s Special Interest Group on Banking presented a White Paper to the Financial Conduct Authority about the need for the Banks to be more transparent on how they make money when customers fall into unapproved overdraft. Our thoughts were fed straight into the FCA’s policy consultation on banking reform. Here’s a picture of some of the people that were there, which includes the Financial Conduct Authority's Head of Retail Banking, Karen McTeague: 
  • Our third was on 7th February 2018 at the House of Commons. It was Co-Chaired with Lord Cromwell, about the need for an All Party Parliamentary Group on “How can we mitigate the risk of another Global Financial Crisis?”. All the relevent regulators were represented including The Bank of England/Prudential Regulatory Authority, The Financial Conduct Authority, The Pensions Regulator; and so on. We also had several parliamentarians, some of whom spoke (Such as Sir Vince Cable). We are proud to explain that the APPG we campaigned to create is being launched. Lord Lindsay has assisted in writing the draft purpose statement for it: “The Purpose Statement for the new APPG on Financial Stability is: to respond to the universal shared interest in avoiding another Financial Crisis by providing a helpful forum for parliamentarians to work cross-party, developing fledgling policy initiatives to buttress the resilience of our financial system; supported by participation from industry, academics, experts, think tanks, civil society, campaign groups and regulators”. Here’s a picture of some of the people that were there:

We can bring people together, build consensus and campaign for positive, purposeful and progressive change


In many ways, a key success factor for the overall project is whether we can bring key stakeholders together. We believe we can do that very well, and one reason for that is we already have a good working relationship with a very extensive network of key people. 


As Founding Chair of the Transparency Task Force, Andy Agathangelou has an extensive contact base of key stakeholders such as:






But in addition, the other roles he holds now or has held in the past also help to provide a large, natural network of interested parties, enabling the bringing together of many people including the key stakeholders who can drive positive, purposeful and progressive change that is in the interest of both the consumer and the finance sector itself. 


The other relevent roles are:


  • He conceived, helped to create and lead the Association of Member Nominated Trustees, becoming the Founding Chair of its ‘Friends of’ Group. The AMNT provides a unique community for pension scheme trustees who have a very important part to pay in the governance and stewardship of pension schemes


  • He conceived, helped create and lead Friends of Automatic Enrolment, becoming its Founding Chair. This group helped ensure the successful implementation of the Government’s policy on pensions automatic enrolment by bringing togethor all stakeholders including the Pensions Regulator, technology bodies, pension companies, asset managers, payroll bodies and so on. It was instrumental to the development and successful launch of PAPDIS, the Pensions and Payroll Data Interface Standard


  • He is the Chair of the Interoperability Steering Group whose membership includes senior representatives from The Financial Conduct Authority, The Pensions Regulator, The Department for Work and Pensions, The Digital Cabinet Office, The Competition & Markets Authority, the Tax Incentivised Savings Association, The Pensions Administration Standards Association and many more. The Interoperability Steering Group is working collaboratively to drive up the levels of interoperability of data throughout the financial services sector, which will lower the cost base of the sector and thereby improve outcomes. We are looking at the UK initially but with an eye on what improvements can be made internationally too


  • He is also a Governor of the UK’s Pensions Policy Institute, which is the independent research and educational, organisation with a charitable objective to inform the policy debate on pensions and retirement income provision.


  • Fellow, of the RSA, the Royal Society for the encouragement of Arts, Manufactures and Commerce. Its purpose is to enrich society through ideas and action. The RSA believe that all human beings have creative capacities that, when understood and supported, can be mobilised to deliver a 21st century enlightenment. The RSA has 29,000 Fellows around the world, sharing powerful ideas, carrying  out cutting-edge research, building networks, and creating opportunities for people to collaborate, helping to create fulfilling lives and a flourishing society. 

If you want to read testimonials about our previous events see here:


If you want to know anything else about this ground-breaking, pioneering project please connect through


…or better still why not come get involved by attending one of our events!

Bios of key participants

provided thus far*

Andy Agathangelou, 

Founding Chair,

Transparency Task Force


Andy's overall objective for the event is to galvanise support for the idea that through bringing together good, collaborative people, who would "rather stand up than stand-by" it is possible to accelerate the rebuilding of trust and confidence in financial services. 


Andy formed the Transparency Task Force following a meeting he led at Senate House, University of London on 6th May 2015. The meeting was about how the Financial Services sector seems to have a pre-disposition to reputational self-harm, through displaying untrustworthy behaviour; and the part that greater transparency could play in fixing some aspects of what is wrong in financial services. Andy believes that 'sunlight is the best disinfectant'. 


Since 6th May 2015 Andy has recruited, organised and mobilised over 500 volunteers around the world into 21 Special Interest Groups, namely:


 - Market Integrity

 - Foreign Exchange


 - Pensions 

 - Fintech

 - Communications

 - Banking

 - Financial Planning

 - Anti-Scams


 - Asset Management

 - Financial Stability

 - Global Transparency Index


 - Americas

 - Investment Consulting & Fiduciary Management

 - Compliance / Legal / Audit / Regulatory / Governance / Custodian / Risk Management

 - Private Equity

 - Hedge Funds

 - Whistleblowing


Our 21 Special Interest Groups are the 'engine room' of the Transparency Task Force's work. Each SIG is focused on a particular set of opacity-related challenges whereby subject-matter experts work together on a voluntary basis to develop and implement strategies to overcome those challenges.


 Andy is also:

  • Chair, the Interoperability Steering Group
  • Governor, Pensions Policy Institute
  • Fellow, the RSA
  • Former Founding Chair, Friends of Auto Enrolment
  • Former Founding Chair, Friends of the Association of Member Nominated Trustees

Paddy Delaney,


Informed Decisions Blog and Podcast


Paddy is the founder and sole contributor to Informed Decisions Blog & Podcast, which won Ireland's Best Finance Blog for 2017 and 2018.


Having spent years as a tied advisor he left that role 6 years ago, since then focusing on sharing real and unbiased information with consumers in Ireland, to help them make informed decisions with their money. He works with a small number of clients in a planning capacity and also runs coaching and training workshops for dedicated Advisors and firms who strive to deliver meaningful outcomes for themselves and their clients.


Paddy is driven by a desire to improve the outcomes for consumers through more transparent solutions and non conflicted guidance, and believes that can be done while also promoting and growing the profession of financial planning & advice.

Ronan Daly,

VP Customer Success and Innovation,

Visible Thread


Ronan is a VP of Customer Success and Innovation for Visiblethread.


He has been working with customers for over 18 years in the B2B space. Ronan began his career as a consultant and has a record of using creative methodologies to positively impact strategic customer engagement.


Ronan has international experience coordinating global projects and resources across EMEA, NA, LAC and APJ. He also is a certified coach and accomplished presenter.


Ronan O'Houlihan,

Managing Director,

Calm Financial Care


Ronan has a wealth of experience gained over 35 years of managing institutional and private client funds in fixed income and equities, spanning developed and emerging markets.


Over the course of his career, Ronan has developed strong relationships with leading investment firms and investment academics from around the world.


Ronan is a Fellow of the Royal Society of Arts, Manufactures and Commerce (RSA) and is passionate about improving people’s financial capabilities by making financial advice an engaging experience.

Heather Buchanan,

Director of Policy,



Heather Buchanan is the Director of Policy for the All-Party Parliamentary Group (APPG) on Fair Business Banking.


The APPG is one of the largest cross-party parliamentary groups, with over 120 members.The Group is currently campaigning to reform the dispute resolution landscape for businesses in the UK, including calling for the establishment of a Financial Services Tribunal, and for a public inquiry into the treatment of businesses in turnaround units.


Heather is also the lead on commercial finance for the Transparency Task Force’s (TTF) Banking Team and is a member of the panel of TTF’s Financial Stability Team. Heather was on the Steering Committee of the Banking Futures project and is a member of the UK Finance SME Advisory Group.


She has also contributed to the Lending Standards Board Standards of Lending Practice for Business Customers, and regularly advises MPs, peers, Government departments, regulators, trade bodies and civil society on the commercial relationships between businesses and their lenders.

Ronan Colleran,


Azon Recruitment Group; 

Head, AES International


Ronan is a Big 4 qualified Chartered Accountant (Arthur Andersen) who has been working in the recruitment industry for over 17 years.  Having built and sold a recruitment business from 2001-2007, he then immersed himself in a large International Recruitment Group where he led and grew the Executive Search arm, and was key contributor for the provision of high-volume client recruitment project solutions for the Group.


He founded Azon Recruitment group in 2014 with the ambition of growing a business together with his colleagues into something to be proud of. Day-to-Day, Ronan manages Executive Search assignments for a core client base who trust his judgement and recognise his passion for securing the best possible executive appointment for their business. Ronan holds a Bachelor of Commerce Degree from National University of Ireland, Galway (NUI Galway) and completed a Master of Accounting Degree from University College Dublin. 


Ronan is a former member of the Governing Authority of NUI Galway. Ronan cycles to work to beat the traffic and is threatening to make a comeback to tennis and to fix his ridiculously fast golf backswing someday.

Prof. Andreas Hoepner,

Professor of Operational Risk, Banking and Finance,

University College Dublin


Prof. Andreas Hoepner is Chair in Operational Risk, Banking & Finance at the Michael Smurfit Graduate Business School of University College Dublin (UCD), Visiting Professor at the ICMA Centre of Henley Business School and the University of Hamburg. Andreas is also serving on the European Union’s Technical Expert Group on Sustainable Finance as one of three independent members, where his role specialises in developing low-carbon benchmarks.  


Prof. Hoepner is heading the ‘Practical Tools’ research group of the Mistra Financial Systems (MFS) research consortium, which supports asset owners with evidence-based tools for investment decision making.


He is currently serving on the Finance Green Ireland Committee on independent assessment committees for the Investment & Pensions Europe (IPE) Awards (Categories: Climate Change Risk, ESG, Smart Beta), the Investment Innovation Benchmark, and the RI Awards.


He sits on advisory boards for various organizations. His research and views have been covered in mainstream international media.

Greg Chew,




Founder at QPQ, building the next generation Digital Financial Network enabled by proprietary smart legal contracts.


Alternative Finance & FinTech veteran - founder of QPQ Limited. Extensive commercial experience in commodities – mining, energy, agribusiness - with particular expertise in trade and production finance.


Professionally qualified in asset management, investment banking and law as a non-practicing barrister.

Mark Evans,
Group Business Development Director,
Tavistock Investments


Mark has worked in the Financial Services Sector for over 30 years.


Having worked for various Insurance companies and Fund Managers, he decided to form his own IFA brokerage in several locations across the UK. In 2000 he decided to scale down his operation which culminated in MBO’s for his advisers and then moved to work in the private client sector.


As well as running his own successful brokerage, Mark also has excellent experience of working with the expat community as he set up and ran a successful brokerage in Portugal as well as running his UK business interests . In 2012, he was recruited into major Financial Advisory group as a Business Development Consultant and was quickly promoted to Business Development Director. Six months later he was promoted to Managing Director. In 2017 he left to join Tavistock Investments PLC as Group Business Development Director.


Mark is a member of several Advisory and Steering groups within the Financial Services Sector and is a keen advocate of Transparency and Fairness.

Leanne Clements,
Campaign Manager for Red Line Voting,


Leanne Clements joined the AMNT as Campaign Manager for Red Line Voting in March 2017. 


Leanne is responsible for addressing systemic barriers to effective stewardship, by working with AMNT and its members, fund managers, policy makers as well as other important actors in the investment chain.  Prior to this role, Leanne led the responsible investment strategies at three different UK pension schemes. 


Prior to that, she worked at a corporate governance and shareholder advisory consultancy, most notably conducting voting policy generation and executing voting instructions for UK pension schemes. 


Prior to her career in the UK, she worked in her native Canada as an environmental consultant for an engineering firm conducting contaminated site investigations for financial clients

Christopher Ovenden,


Christopher Ovenden is the CEO of nAperte Investment Platform and has 24 years experience across blue chip financial services companies.


Chris has gained international experience in Luxembourg, London, Sydney and Dublin working with Morgan Stanley, JP Morgan Chase, Commonwealth Bank of Australia, Merrill Lynch and Pershing/BNY Mellon.


Prior to joining nAperte Investment Platform Chris spent 9 years working for Pershing and BNY Mellon in Ireland, heading business development and relationship management for Irish based wealth managers and stockbrokers.


Chris graduated from the University of East Anglia LLB Hons in Law with German, and from the Universität Trier Magister Iuris (M.iur) – cum laude in German and European law.


Chris also has a Diploma in Applied Project Management from UCC, is an IPMA certified project manager and also a QFA.

Secure your place


Please click on the button below to secure your place, however: please note that the Transparency Task Force is a not-for-profit and whilst the revenues we generate from our symposia are mission-critical to keeping the Transparency Task Force afloat, if the Standard Ticket Price (€245) is genuinely beyond your budget, not to worry - please select the reduced ticket price option and pay what you can afford.


You can pay through PayPal or invoice. 


Thank you!

If you haven't been to one of our events before you can use the link below to read some testimonials:

Attendees at the event

Please click on the PDF icon below to download the slides that were used at the event.

Slides used at "Time for Transparency - How can we accelerate the rebuilding of trust and confidence in financial services"
TS Dublin 29th May 2019 PDF.pdf
Adobe Acrobat document [6.2 MB]

The Great Divide

You can read the speech by  Andrew G. Haldane, FAcSS (the Bank of England's Chief Economist and Executive Director of Monetary Analysis and Statistics) that he gave on 18th May 2016 at the New City Agenda Annual dinner.


The speech is entitled The Great Divide and it is a first class explanation of why the trust deficit really matters and why it makes sense to try to do something about it.


Please click on the green button to access it; if you're not convinced of its relevance to our initiative, here's part of it:


..."The most important and compelling message the Bank received at the Open Forum came in the first session. The Bank had conducted some polling of perceptions of the financial sector – for example, by asking people what one word best described the future of financial markets. Among the Bank’s usual contacts, including those in the financial sector, the most used word was “regulated”. Many of us will have heard that message from financial insiders concerned about the perils of over-zealous regulators.


For me, the more revealing responses came from the general public, from the customers, rather than the producers, of financial services. The word most used by them when describing financial markets was a rather different one: it was “corrupt”. Not far behind were words like “manipulated”, “self-serving”, “destructive” and “greedy”. I am sure many of you have heard those messages too. They are certainly ones I have encountered frequently on my visits around the country."...


Please click the green button  below to access the full speech. If you need to read another piece first, here it is:


..."At least until recently many economists like me, when faced with this evidence, might have shrugged our shoulders. Social capital had no real role in our models of economic growth, unlike physical capital and human capital. Trust did not butter our parsnips and nor did it enter our production functions.


Recently, however, that orthodoxy has changed and the importance of trust has become clearer.


Evidence has emerged, both micro and macro, to suggest trust may play a crucial role in value creation. At the micro level, there is now ample evidence the degree of trust or social capital within a company contributes positively to its value creation capacity. 


At the macro level, there is now a strong body of evidence, looking across a large range of countries and over long periods of time, that high levels of trust and co-operation are associated with higher economic growth.


Put differently, a lack of trust jeopardises one of finance’s key societal functions – higher growth.


Those social capital effects appear to be particularly potent when it comes to financial decisions. Evidence suggests that a lack of trust leads people to retreat from the stock market and banks and to move towards cash holdings and informal sources of credit, such as payday lenders and loan sharks. That jeopardises the second key benefit of finance to society – improved risk-sharing by households and companies.


So a lack of trust in finance potentially hobbles both economic growth and financial stability.


That lack of trust is the mirror-image of the perception gap between the financial sector and wider society, the Great Divide.


The Great Divide matters because it signals a pronounced and protracted erosion of social capital. It puts finance on notice for losing its social licence. And, unaddressed, that jeopardises future wealth and well-being."...


Please click on the green button to access the full speech. If you're not yet convinced you should, here's a final snippet:


..." As a survey in 2013 of financial professionals found, rather remarkably, that over half believed their competitors engaged in illegal or unethical behaviour.  A smaller, but still high, fraction of 24% believed their own company engaged in such practices. Similar percentages believed their industry did not fulfil its fiduciary function of putting clients’ interests first.

The significance of these findings is not the precise percentages, as striking as these are.


More fundamentally, it is because of what they reveal about finance’s perception of itself, the mirror it holds to the social identity of finance."...


Click onto the button below to access the full speech; you'll be glad you did, it's profoundly thought-provoking for anybody interested in the future of the financial services industry:

If you are not already on the right page and want to read about our major international project to help rebuild trustworthiness and confidence in financial services, click on the orange button below:

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