This event has now taken place.

If you wish to download the slides scroll to the bottom of the page. 

Many thanks to

for hosting:

"How can we accelerate the rebuilding of trustworthiness and confidence in financial services?"

If you want to read testimonials...


If you haven't been to one of our events before you can use the link below to read some testimonials:

When and where is the meeting?


Registration is at 9AM for a 9:30AM start; ending at 4PM on Thursday 17th October:



Degraves Street Room,

15th Floor*, Tower One,

Collins Square,   

727 Collins St,

Docklands VIC 3008,


[*Catch the escalator from the ground floor lobby to the sky lobby to receive a pass and then proceed to Level 15]

If you already know you want to attend


Click on the button below to secure your place and note that there are 3 ticket options: Standard, Discounted and Complimentary; the notes you get to will provide all the information you need about the ticket options but feel free to get in touch if you have any enquiries about the ticket options or any other matter, by sending an Email to:


Thank you!

What can you expect at the symposium?


You can expect to be amongst progressively minded and collaboratively minded people who are keen to explore how best to reform financial services so that consumers get a better deal; and trust & confidence in the system can be restored.


You will learn about the major international effort that is now underway - in particular, you will get to understand how people around the world are working together to create a new “Framework for Finance Reform” at the heart of which are the “The 12 Finance Development Goals.”


The 12 Finance Development Goals are a similar concept to the United Nations' Sustainable Development Goals but instead of dealing with issues such as hunger, climate change, access to clean water and gender equality; they deal with well-known financial services problem areas such as conflicts of interest, the “profits before principles” mindset, the need for better governance and the desperate need for greater transparency.


The development of the Finance Development Goals (FDGs) is bringing together a wide cross-section of stakeholders, right around the world, including politicians, policymakers, financial regulators, financial trade bodies and professional associations; plus, many commercial organisations, leading academics and think tanks etc. 


There will be presentations from individuals with interesting insights and experiences to share; plus, a panel session and ample scope for discussion and debate so that all attendees will be able to share their views and ideas.


You can expect the meeting to function as a highly interactive and highly engaging workshop, where everybody gets the opportunity to participate as much as they would like to.


We know that using that approach we will be able to harness the camaraderie, collegiality and willingness to collaborate that the project is already cultivating, right around the world. 


In essence, this is a rare and perhaps even unique opportunity to become “part of the solution” so will be particularly appealing to people that want to help make a difference. 

Here's the programme, so far*



Registration, refreshments and networking



Welcome to the symposium by

Ben Walsh, CEO, Australia, Mercer; Chief Country Officer, Australia, Marsh & McLennan Companies; Director, Financial Services Council; Advisory Board Member, Faculty of Business and Economics, The University of Melbourne; MD & CEO, Mercer Pacific



Presentation by

Andy Agathangelou, Founder, Transparency Task Force; Governor at the UK’s Pensions Policy Institute; Chair, The Interoperability Steering Group



Presentation by

David Knox, Senior Partner, Mercer Melbourne; Ambassador of the Transparency Task Force



Refreshments and further networking



Presentation by

Dr Nicholas Morris, Adjunct Professor, Latrobe Law School; Visiting Fellow, The Martin School, Oxford; Adjunct Professor, University of New South Wales; Principal, Tasman Economics; former CEO, London Economics; Ambassador of the Transparency Task Force 

Sue Jaffer, Senior Researcher, Latrobe Law School; Associate at ACIL Allen



Presentation by

Peter Hanlon, Principal Advisor, Financial Institutions and Management; Financial Controller, QT Power Ltd; former General Manager of Group Non Traded Market Risk, National Australia Bank, Melbourne; former Head of Independent Risk Oversight, National Australia Bank, Europe



Presentation by

Denis Kilroy, Managing Director, KBA Consultancy



Presentation by

Paul Resnik, Convenor of the Financial Stability Forum & Executive Director, PlanPlus Global



Presentation of the Transparency Trophy; a special trophy is awarded to a champion of transparency and finance reform at each of our symposia around the world



Lunch and further networking



Presentation by

Gordon Noble, Associate, The Blended Capital Group; former Founder, the Responsible Investment Initiative; former Director of Government Relations, the Association of Superannuation Funds of Australia; Ambassador of the Transparency Task Force



Presentation by

Sally Loane, Chief Executive Officer, The Financial Services Council; former Broadcaster, Australian Broadcasting Corporation



The Power Panel, where selected participants will have the opportunity to share their thoughts on our primary question:


"How can we accelerate the rebuilding of trust and confidence in financial services?"


- Carla De Campo, Head of Corporate Affairs, Cbus Super; former Director of Communications, Australian Council of Trade Unions; former Media & Policy Adviser, Australian Government
- Brad Collins, Principal, Insightful Coaching Solutions; BBus (Accounting) and an FCPA; he has a Diploma of Financial Services; former leader of national Financial Services distribution teams and leader of AXA’s adviser capability development function.
- Catherine Wolthuizen, Customer Advocate, Retail Banking and Small Business; Chair, Consumer Policy Research Centre; Board Member and Chair, Consumer Advisory Committee, Victorian Legal Services Board; Panel Member, Australian Financial Complaints Authority; Chair, Economic Abuse Reference Group
- Willem Punt, Partner – Governance, Compliance & Conduct Advisory, Deloitte Touche Tohmatsu; former Group Ethics and Conduct Risk Officer, FirstRand Bank Ltd; former Director, Ethics Institute of South Africa



The Open Debate; where all attendees, panellists and speakers will have the opportunity to freely discuss the key issues raised through the course of the symposium.



Andy Agathangelou, Founder, Transparency Task Force; Governor at the UK’s Pensions Policy Institute; Chair, The Interoperability Steering Group to cover off key conclusions and suggested next steps



Refreshments and further networking



Final close

*The programme will continuously evolve so is subject to change

For more detail about the project...


Click on the button below to get to a web page dedicated to providing a full and detailed explanation of the project:

Places are limited; to secure yours:


Click on the button below to secure your place and note that there are 3 ticket options: Standard, Discounted and Complimentary.


Here's an explanation of our very flexible pricing policy:


We are a not-for-profit and we desperately need funds to cover our costs and keep our many finance reform initiatives alive - we’re just about surviving.


Therefore, unless you genuinely cannot afford it, please select the Standard Ticket Option (435 AUD).


However, if that is genuinely beyond your budget, select the Discounted Ticket Option and choose the amount you wish to pay; please be as generous as you can afford to be. 


Furthermore, if you genuinely need to apply for a Complimentary Ticket Option, please Email but note any complimentary places must be agreed in advance and are by arrangement only. 


If any of the above requires clarification, please don’t hesitate to get in touch. 


You can pay through PayPal or invoice. 


Thank you!

Further information about the TTF

You can click on the button below to read about the 130+ Transparency Task Force Ambassadors. The list includes world class academics and highly respected thought leaders from right around the world. 

You can click on the button below to read about the Transparency Task Force Advisory Board, which is Chaired by the former Chair of the Financial Conduct Authority's Financial Services Consumer Panel.

Bios of key participants

provided thus far*

Andy Agathangelou FRSA,


Transparency Task Force


Andy will be Chairing the Symposium. His overall objective is to galvanise support for the idea that greater transparency in financial services can drive positive, transformational change for the benefit of all.


Andy formed the Transparency Task Force following a meeting he led at Senate House, University of London on 6th May 2015. The meeting was the about the trust deficit that is impacting financial services and how harnessing the transformational power of transparency can drive the change that is needed.


That meeting set off a chain of events that led directly to the creation of the collaborative, campaigning community that is the Transparency Task Force.


Our activity is is built on the idea that 'Sunlight is the Best Disinfectant' and our guiding "North Star" question is "what is best for the consumer?"


The mission of the Transparency Task Force is


"To help protect consumers' financial interests by reforming the financial services industry around the world, through harnessing the transformational power of transprency"


We have many Special Interest Groups made up of subject-matter experts working collaboratively:


We are building a global network of Ambassadors:


We are working hard to rebuild trust and confidence in financial services through creating a Framework for Finance Reform built on the Finance Development Goals:


We have a highly credible Advisory Board:


Andy is also:

  • Chair, the Interoperability Steering Group
  • Governor, Pensions Policy Institute
  • Fellow, the RSA
  • Former Chair, Pensions BIB
  • Former Founding Chair, Friends of Auto Enrolment
  • Former Founding Chair, Friends of the Association of Member Nominated Trustees

Gordon Noble,

Head of Policy and Advocacy,

Australian Sustainable Finance Initiative


Gordon Noble is Head of Policy and Advocacy at the Australian Sustainable Finance Initiative and an Associate at The Blended Capital Group.


Gordon was one of the first employees of the United Nations backed Principles for Responsible Investment. Collaborating with a group of responsible investors Gordon was responsible for founding the Responsible Investment Academy, a global online training platform that educates investors on incorporating environmental, social and governance issues into investment processes which is now the PRI Academy.


He represented the superannuation industry on the ASX Corporate Governance Council and worked with the Australian Council of Superannuation Investors to develop a framework to benchmark the sustainability reporting of Australian listed companies. As director of government relations and strategy with the Association of Superannuation Funds of Australia he worked on a broad range of superannuation policy issues.


Over a 25 year career Gordon has worked in investment management, banking, industrial relations, and as a political adviser and trade union official.

Sue Jaffer,

Senior Researcher,

Latrobe Law School &

Senior Associate,

ACIL Allen Consulting


Sue Jaffer is an experienced economist with over 30 years’ experience in policy analysis, privatisation and reform, regulation, pricing, investment and access issues across a wide range of industries. Sue is a Senior Researcher at Latrobe Law School, Melbourne, and a Senior Associate with ACIL Allen Consulting. She was a Fellow of Melbourne University from 2001 to 2007 and has a Masters Degree in Economics. She has strong experience in financial modelling, financial assessments, financial regulation and utility regulation. 


Sue has worked for governments, regulators, international aid agencies and utilities in Australia, the UK, Europe and the Asia Pacific region.  She has developed a number of detailed financial models for businesses to use in in planning and pricing.  Sue was also a key author of a book on the regulation of financial services in the UK (Capital Failure: Rebuilding Trust in Financial Services, editors Morris and Vines, Oxford University Press).


Sue’s contribution to the book covered the evolution of the financial service industry and what went wrong, the failures of regulation, a review of recent regulatory initiatives and recommendations on how to improve trust in the industry.

Dr. Nicholas Morris,

Adjunct Professor,

University of New South Wales,



Dr. Morris is an Adjunct Professor of the law faculties of UNSW, Sydney, and Latrobe, Melbourne; a visiting fellow at the Martin School, Oxford; and a guest professor at the China Executive Leadership Academy, Pudong, China.


He has been Deputy Director of the UK Institute for Fiscal Studies; Chief Executive and Chairman of various economic consultancies including London Economics; a visiting fellow at Balliol and St Anthony’s Colleges in Oxford, and at Melbourne University; and has led numerous projects in developing countries.


Dr. Morris is the co-editor of ‘Capital Failure: Rebuilding Trust in Financial Services’, published by OUP in 2014, and author of ‘Management and Regulation of Pension Schemes: Australia, A Cautionary Tale’, published by Routledge in 2018.

Sally Loane,

Chief Executive Officer,

Financial Services Council


Sally Loane joined the Financial Services Council as Chief Executive Officer in
December 2014.


Prior to this Sally had a decade in the corporate sector, working at Coca-Cola
Amatil as a senior executive. Her first career was in the media, where she spent 25
years as a broadcaster and journalist across radio, television and print. Sally is also a published author.


Sally is a Director of Venues NSW, Destination NSW, the Avner Pancreatic Cancer Research Foundation and Committee for Sydney. Sally is also a Governor of the Cerebral Palsy Research Foundation, Ambassador for Business Events Sydney and a member of Chief Executive Women.


Sally was the first female director of Waratahs Rugby and served on the board for seven years. She was a Director of SCEGGS Darlinghurst for 12 years and chaired the Salvation Army’s Sydney East Doorknock Appeal from 2008-2011.

Carla De Campo,

Head of Corporate Affairs, Cbus Super


Carla De Campo is Head of Corporate Affairs for Cbus Super, Australia’s leading building and construction industry super fund. In this role Carla oversees the policy, advocacy and public affairs activities of the $52 billion fund and it’s 760,000 members.


Carla is a passionate and determined advocate for Australia’s profit-to-member superannuation sector. She has seen first hand the impact not-for-profit super has had on the quality of retirement for working Australians.


Carla is an accomplished strategic communications executive with extensive government, advocacy and policy expertise. Carla has worked in senior roles in the government and NFP sectors including as Director of Communications and Marketing for Australia’s peak industrial body, the Australian Council of Trade Unions as well as for the Commonwealth Attorney-General, Minister for Health and Minister for Families, Community Services and Indigenous Affairs. As a senior advisor to government she oversaw strategic communication for complex policy reforms such as the introduction of world-leading plain packaging for tobacco.


Carla is a board Director of Tweddle Child and Family Health Service, a Victorian Public Hospital board that provides state-wide early parenting support and services.


She holds a Bachelor of Arts from Melbourne University and has completed the AIST Diploma of Superannuation.skhf

Brad Collins,


Insightful Coaching Solutions


Brad has a BBus (Accounting) is an FCPA, he has a Diploma of financial services and a Certificate of marketing practice. Brad is a qualified Master NLP practitioner and accredited in a number of human resource instruments.


Brad has over 30 years experience in financial services and human development and has worked and or lived in the USA, PNG, Hong Kong, Singapore, Philippines and Malaysia.

He has led national Financial Services distribution teams and established, then led, AXA’s adviser capability development in Australia for a decade. Brad has held senior finance roles and served as a Director of an Asian Funds Management operation.

Brad is an international speaker, presenter and business coach and has extensive experience with senior leadership teams, boards and C-Suite executives.


Brad is passionate about people development. He enjoys working with visionary business thinkers who challenge the status quo and care about those they lead.

Catherine Wolthuizen,

Customer Adovocate, Retail Banking and Small Business,

National Australia Bank


Catherine brings her considerable experience as a consumer advocate and ombudsman to her role as Customer Advocate for NAB, where she advises the Board and executive leadership team on how the bank can improve customer outcomes, and where she also responds to complex and sensitive complaints from NAB customers.


Catherine is also an expert adviser to the Australian Financial Complaints Authority on insurance, investment and financial planning. She is Chair of the Victoria-based consumer policy think-tank the Consumer Policy Research Centre, which focuses on understanding and improving outcomes for consumers in regulated markets, and she is a Board member of the Victorian legal services regulator and Chair of the Economic Abuse Reference Group.


Prior to taking on these roles, Catherine was an Ombudsman and Head of Market Affairs at the UK’s Financial Ombudsman Service. Her overseas experience also includes being CEO of the UK’s whistleblower NGO, and CEO of international human rights charity Fair Trials, as well as Director of Policy at the Money Advice Service, and earlier experience includes being Senior Policy office for financial services at Choice, and a journalist for the ABC. 

Peter Hanlon,

Principal Advisor,

Financial Institutions and Management


Peter holds a BSc (Econ) Honours from the London School of Economics, a Chartered Accountant designation from the Institute in England and Wales, Membership of the Association of Corporate Treasurers in the UK and is a Graduate of the Australian Institute of Company Directors.   


His professional experience across global financial institutions in North America, UK, Europe and Australia, includes executive governance roles across Finance, Treasury and Risk, managing performance and reporting; risk and reward and oversight and compliance, Roles, as Risk Director in France and Italy, Pension Funds and Investment Committees, complemented by extensive engagement with Boards, provided an informed executive presence and credibility in promoting trust and confidence and best practice risk governance and aligned standards and behaviours. An acknowledgement that confidence is the oxygen of the financial services industry, and ongoing breaches of trust and failures of culture have severely impaired trust and put the system in jeopardy, have driven, in response, the development of  an innovative integrity risk model to evidence trustworthiness and the conduct of business activities aligned with professed corporate values and behaviours.

Slides used at Melbourne 17th October
TS Melbourne October 17th 2019.pdf
Adobe Acrobat document [9.6 MB]

The Great Divide

You can read the speech by  Andrew G. Haldane, FAcSS (the Bank of England's Chief Economist and Executive Director of Monetary Analysis and Statistics) that he gave on 18th May 2016 at the New City Agenda Annual dinner.


The speech is entitled The Great Divide and it is a first class explanation of why the trust deficit really matters and why it makes sense to try to do something about it.


Please click on the green button to access it; if you're not convinced of its relevance to our initiative, here's part of it:


..."The most important and compelling message the Bank received at the Open Forum came in the first session. The Bank had conducted some polling of perceptions of the financial sector – for example, by asking people what one word best described the future of financial markets. Among the Bank’s usual contacts, including those in the financial sector, the most used word was “regulated”. Many of us will have heard that message from financial insiders concerned about the perils of over-zealous regulators.


For me, the more revealing responses came from the general public, from the customers, rather than the producers, of financial services. The word most used by them when describing financial markets was a rather different one: it was “corrupt”. Not far behind were words like “manipulated”, “self-serving”, “destructive” and “greedy”. I am sure many of you have heard those messages too. They are certainly ones I have encountered frequently on my visits around the country."...


Please click the green button  below to access the full speech. If you need to read another piece first, here it is:


..."At least until recently many economists like me, when faced with this evidence, might have shrugged our shoulders. Social capital had no real role in our models of economic growth, unlike physical capital and human capital. Trust did not butter our parsnips and nor did it enter our production functions.


Recently, however, that orthodoxy has changed and the importance of trust has become clearer.


Evidence has emerged, both micro and macro, to suggest trust may play a crucial role in value creation. At the micro level, there is now ample evidence the degree of trust or social capital within a company contributes positively to its value creation capacity. 


At the macro level, there is now a strong body of evidence, looking across a large range of countries and over long periods of time, that high levels of trust and co-operation are associated with higher economic growth.


Put differently, a lack of trust jeopardises one of finance’s key societal functions – higher growth.


Those social capital effects appear to be particularly potent when it comes to financial decisions. Evidence suggests that a lack of trust leads people to retreat from the stock market and banks and to move towards cash holdings and informal sources of credit, such as payday lenders and loan sharks. That jeopardises the second key benefit of finance to society – improved risk-sharing by households and companies.


So a lack of trust in finance potentially hobbles both economic growth and financial stability.


That lack of trust is the mirror-image of the perception gap between the financial sector and wider society, the Great Divide.


The Great Divide matters because it signals a pronounced and protracted erosion of social capital. It puts finance on notice for losing its social licence. And, unaddressed, that jeopardises future wealth and well-being."...


Please click on the green button to access the full speech. If you're not yet convinced you should, here's a final snippet:


..." As a survey in 2013 of financial professionals found, rather remarkably, that over half believed their competitors engaged in illegal or unethical behaviour.  A smaller, but still high, fraction of 24% believed their own company engaged in such practices. Similar percentages believed their industry did not fulfil its fiduciary function of putting clients’ interests first.

The significance of these findings is not the precise percentages, as striking as these are.


More fundamentally, it is because of what they reveal about finance’s perception of itself, the mirror it holds to the social identity of finance."...


Click onto the button below to access the full speech; you'll be glad you did, it's profoundly thought-provoking for anybody interested in the future of the financial services industry:

If you are not already on the right page and want to read about our major international project to help rebuild trustworthiness and confidence in financial services, click on the orange button below:

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